Terms and Conditions

  • Passengers name entered must be same as per passenger's passports (for international) or other valid ID (for domestic).
  • Incorrect names may cause penalties or invalidation of travel vouchers.
  • It is the passenger's responsibility to check carefully for any errors made in the booking details, flight dates, the name of
  • passengers, etc.
  • Within 24 hours after receiving your vouchers/e-ticket, you can notify our agency regarding the accuracy of the information
  • including names, birth dates, flight details, travel dates, hotels, tours, and others or else any claim of inaccuracy or
  • modification will not be honored.
  • Issuing office will not be liable for any problem caused by tour operator outside/inside the Philippines
  • In the event that a problem arises, please coordinate with your travel agent or the person whose name and contact no. listed
  • below on this service voucher
  • SHADOW TRAVEL AND TOURS is not responsible if an airline cancels, reschedules, or delays a flight for any reason, and
  • therefore, you are releasing the company, employees, sub-agents from liability for the Airlines flight changes and
  • cancellations. However, our friendly staff will assist you to rearrange your package for the restrictions given by the airline and
  • hotel.
  • Note: Once transaction/s is finalized booking confirmation with reference no. will be released within 24 hours or less / booking
  • officer will call you for final confirmation. Please note that you need to have the confirmation or reference no. to complete your
  • bookings or else airlines/hotels/ tour operator will not honor your given voucher.
  • Any alteration made without approval from the issuing office will be deemed null/void.
  • Any unused travel packages are non-refundable, non-transferable and non re-bookable.