Refund Policy

All purchases made through Shadow Travel and Tours are non-refundable once booked and confirmed. Shadow Travel and Tours will not provide any refund for portions of trips missed due to rescheduled, cancelled, or delayed flights in the event that the passenger is denied by the Immigration Consulate to travel after airport check-in. Shadow Travel and Tours is not responsible for any additional expenses that the client may incur prior to joining your trip if you miss your departure flight or flight connection.

There are NO REFUNDS for unused transport, hotels and tours. If you have to withdraw from the tour after it has started due to medical reasons, we regret that we will not be able to make any refund for your absence from the tour. Supplier’s terms & conditions apply.

In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability., Shadow Travel and Tours responsibility will be is to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.

For Pre-booking Status Reservations; a cancellation fee of eight percent (8%) will be deducted from the total amount of purchase. Refund option will only be made available once all options have been exhausted a one (1) month prior to the travel date agreed upon purchase. Refunds will usually take 40-60 working days depending on the approval of the Finance Department.